We thank you for choosing us as your salon and spa. All of our clients do require a client file to be created and your on-time arrival for your appointment allows us to meet your service expectations. You will receive a confirmation email two days prior to your appointment and a confirmation text at 8AM the day prior to your appointment. If you do not reply to that confirmation text, we will give you a courtesy call the 12-24 hours prior to the appointment.
Should you need to cancel or reschedule your appointment, please provide a minimum of 24 hours notice (48 hours notice for large group bookings of three or more). If you let us know less than 24 hours notice this will result in 50% of the booked service to be charged to your client file. If its under 12 hours notice or no showing your appointment will result in 100% of the booked service to be charged to your client file and a payment will be required upon booking your next appointment.
Our stylists and estheticians are paid on commission therefore when booking an appointment you are taking 1-4 hours of their day. When you are to no show or cancel your appointment less than 24 hours, our staff are not receiving any compensation for the time reserved for you. Our policy ensures they are able to be compensated for the time booked. Although we understand things do come up; we kindly ask that you respect our cancellation policy and the time of your stylist or esthetician.
Thank you for understanding that our time is valuable.